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Draft

Draft — not yet finally notified. Once officially notified, your society must formally adopt these bye-laws via a resolution passed in its General Body Meeting (GBM) before they replace your existing 2014 bye-laws. This draft has been shared by the Co-operative Department for public consultation — you can submit suggestions via email at coophsgmodelbyelaws@gmail.com before the deadline of 27th August 2026.

Bye-law 186Ch.20 · Redressal of Members' Complaints and Grievance Management

Disposal of Complaints

Existing — carried forward from 2014
Draft Text

(a) Every complaint shall be placed before the next Managing Committee Meeting.

(b) The Managing Committee shall examine the complaint and, where necessary, provide an opportunity of hearing to the concerned Member.

(c) The Managing Committee shall pass a reasoned decision on the complaint.

(d) Time Limit for Disposal—

(i) The decision shall be communicated to the Member within 15 days from the date of the Committee Meeting.

(ii) In cases involving urgent matters such as safety, essential services or leakage, the complaint shall be addressed on priority and, as far as practicable, within 7 days.

(e) The decision shall be recorded in the Minutes of the Meeting and in the Complaint Register.

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Draft Bye-law 186: Disposal of Complaints (Model Bye-laws 2026) | SocietySeWA