Legal
Privacy Policy
This policy covers SocietySeWA (societysewa.in) — run by Expert Jurist LLP and Happy People Foundation for their respective services — and happypeople.foundation.
Effective: 1 January 2025 · Last updated: 17 August 2026
1. Who We Are
SocietySeWA is an online platform run by Expert Jurist LLP (EJL), a law firm, and Happy People Foundation (HPF), a registered Section 8 company based in Navi Mumbai, Maharashtra, for their respective services. HPF delivers the Portal's free services (MCS Act forms, Bye-Laws Browser, Smart Wizard, Compliance Calendar, and the Society Directory) as part of its social-impact mission, processing the personal data needed to deliver those specific services. EJL delivers and processes the personal data needed for the Portal's paid professional services — Appointment Booking, eManager, and MCS Act Training (including your name, contact details, and payment status). This Privacy Policy applies to societysewa.in (the Portal) and happypeople.foundation (the Community Site, operated independently by HPF), collectively referred to as "our platforms". Expert Jurist LLP A law firm running SocietySeWA's paid professional services Web: expertjurist.com Happy People Foundation Office No C-216/218, Tower 8, Information Technology Center, BRSCCL, CBD Belapur, Navi Mumbai — 400614 Email: support@societysewa.in
2. Information We Collect
We collect only the minimum information required to provide our services: Account Information — Name, email address, and mobile number when you register on SocietySeWA. Society & Flat Details — Society name, address, flat number, building number, wing, floor, and share certificate details — stored in your profile to pre-fill MCS Act forms on your behalf. Nominee Information — Nominee name, address, relationship, and date of birth — stored only if you choose to save nomination details to your profile. Appointment Data — Date, time, service type, and payment status when you book an appointment with HPF staff. Payment Information — We use Razorpay as our payment gateway. We do not store card numbers, CVV, UPI IDs, or any payment credentials on our servers. All payment data is handled exclusively by Razorpay. Community Participation — Name and contact details if you register for HPF events, training programmes, or volunteer drives on happypeople.foundation. Usage Data — Pages visited, the site you arrived from, browser and device type, and country — collected via Umami, a cookieless analytics tool that stores nothing on your device, assigns you no identifier that persists beyond a single day, and never sees your name, email or account. Your IP address is used transiently to derive country and distinguish visitors within a day, and is not stored. You can switch this measurement off on our Cookie Policy page (societysewa.in/cookies).
3. Information We Do NOT Collect
We explicitly do not collect or store the following: — PAN card numbers (even though they appear in certain MCS Act form fields, they are used only for client-side PDF generation and are never transmitted to or stored on our servers) — Annual income or financial details — Aadhaar numbers or government ID scans — Bank account or credit/debit card details — Photographs or biometric data PDF documents generated on SocietySeWA are created entirely within your browser. They are downloaded directly to your device and are never uploaded to or retained on our servers.
4. How We Use Your Information
We use your information strictly for the following purposes: Service Delivery — To generate MCS Act membership documents (HPF); and to confirm appointments, deliver eManager management services, and process training enrolments (Expert Jurist LLP). Communication — To send booking confirmations, compliance reminders, service updates, and responses to your support queries. We send promotional communications only with your explicit consent, and you may opt out at any time. Platform Improvement — Aggregated, anonymised usage data helps us identify issues and improve features. Legal Compliance — To meet obligations under the Information Technology Act, 2000; IT (Amendment) Act, 2008; and other applicable Indian legislation. We do not sell, rent, share, or trade your personal data to any third party for commercial purposes, now or in the future.
5. Data Storage & Security
Your data is stored on Google Firebase — specifically Firestore Database and Firebase Authentication — hosted in the asia-south1 (Mumbai) region. This ensures your data remains physically within India at all times. Security measures we implement: — Firebase Security Rules that restrict each user to reading and writing only their own data — All data in transit is encrypted via HTTPS / TLS 1.2 or higher — Passwords are managed entirely by Firebase Authentication; they are hashed and salted and never stored in plain text by us — Admin-level access is restricted to verified HPF staff accounts with role-based permissions — Payment processing is handled entirely by Razorpay's PCI DSS-compliant infrastructure No system is completely immune to security threats. We encourage you to use a strong, unique password and to not share your login credentials with anyone.
6. Cookies & Browser Storage
societysewa.in sets no cookies at all — sign-in state and preferences are kept in your browser's own storage (localStorage and IndexedDB), and our analytics is cookieless and stores nothing on your device. We do not use advertising cookies, cross-site tracking cookies, or behavioural profiling of any kind. Every item the site stores in your browser is itemised by name, with its purpose and retention, in our Cookie & Browser Storage Policy at societysewa.in/cookies, which also carries live preference toggles. Blocking storage for this site entirely still lets you read every page, but you will not be able to stay signed in.
7. Third-Party Services
We rely on the following third-party services, each of which is governed by its own privacy policy: Razorpay (Payment Processing) — razorpay.com/privacy Google Firebase (Hosting, Authentication, Database) — firebase.google.com/support/privacy Resend (Transactional Email Delivery) — resend.com/privacy Umami (Cookieless Website Analytics) — umami.is Links on our platforms may point to external websites, including between societysewa.in and happypeople.foundation. We are not responsible for the privacy practices or content of any external site.
8. Your Rights
You have the following rights in respect of your personal data: Right of Access — Request a copy of the personal data we hold about you. Right of Correction — Update incorrect or incomplete information at any time via your profile dashboard. Right of Deletion — Request deletion of your account and all associated personal data by emailing support@societysewa.in. We will complete deletion within 30 days, subject to any legal retention obligations. Right of Portability — Request your data in a structured, machine-readable format. Right to Object — Opt out of marketing communications at any time via the unsubscribe link in any email, or by contacting us directly. To exercise any of these rights, please email support@societysewa.in with the subject line "Data Rights Request". We aim to acknowledge all requests within 3 working days and resolve them within 30 days.
9. Children's Privacy
Our platforms are intended for adults aged 18 years and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has created an account on our platform, please notify us immediately at support@societysewa.in and we will take prompt action to delete the account.
10. Changes to This Policy
We may revise this Privacy Policy periodically to reflect changes in applicable law, our operations, or our data practices. When we make material changes, we will notify registered users by email and update the effective date shown at the top of this page. Your continued use of our platforms after the updated policy is posted constitutes your acceptance of the revised terms.
11. Grievance Officer
In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the name and contact details of our Grievance Officer are: Grievance Officer — Happy People Foundation Office No C-216/218, Tower 8, Information Technology Center, BRSCCL, CBD Belapur, Navi Mumbai — 400614 Email: support@societysewa.in Phone: 022-49791116 We acknowledge grievances within 24 hours and resolve them within 15 days of receipt.
Privacy questions?
Email support@societysewa.in — we respond within 5 working days.