I bought defective goods and the seller refuses to help
Start with a legal notice to the seller or service provider, then the complaint before the District Commission.
Inside: 01 · 02
Publications › Consumer Complaint Kit
Law as on October 2026Edition v1.0
Consumer Complaint Kit: Notice to Appeal under CPA 2019
Consumer Complaint Kit — Legal notice to appeal under the Consumer Protection Act, 2019: 16 formats and a filled sample
Adv. Jyotishwar V. Bhosale · Advocate, Bombay High Court · Since 2008
Legal research, compilation & co-authors: Adv. Tabassum Shaikh · Adv. Akshay Dunde · Adv. Sonali Bhosale
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The cover
A consumer's route from legal notice to appeal: 16 formats and a filled sample complaint for defective goods, deficient service or a refused refund before a Consumer Commission under the Consumer Protection Act, 2019. A 9-page Kit Guide sets out the process in filing order.
17 Word files9-page Kit GuideFilled sample complaintEnglishCPA, 2019
from₹699₹1,499invoice emailed with every purchase
Launch price until 31 October 2026 — ₹1,499 from the next day.
Downloads the moment you pay Invoice emailed with every purchase Razorpay · UPI, cards, net-banking 5 downloads per link — a fresh one free on request
Which of these is on your desk today?
Each one is answered in two lines here, and in full — with the format and the provision — inside.
A service was deficient and I want redress
A consumer complaint before the District Commission, with a filled sample complaint for deficiency in service.
Inside: 02 + filled sample
I bought something online and the refund was refused
A separate complaint format for an online purchase.
Inside: 03
I need the supporting papers for the complaint
An affidavit in support, an index and list of documents, and an authority letter for a representative or agent.
Inside: 04 · 05 · 06
I am late in filing
An application for condonation of delay. Count the dates for your own facts.
Inside: 07
I need urgent protection while the case is pending
An application for interim relief.
Inside: 08
The seller has filed a written version
A rejoinder to the written version, then an affidavit of evidence and written arguments.
Inside: 09 · 10 · 11
The parties want to settle through mediation
Mediation settlement terms.
Inside: 12
I won but the order is not being complied with
An execution application for enforcement and an application for penalty for non-compliance.
Inside: 13 · 14
I want to appeal
A memorandum of appeal to the State Commission.
Inside: 15
I want to organise my evidence before I start
A case timeline and evidence checklist.
Inside: 16
The route, in filing order
The kit follows the order of a consumer matter before the Commission. The Kit Guide explains each step and what each format is for.
That is a sample. The full product has every format behind it.
What is inside
- 17 editable Word files: 16 formats + 1 filled sample complaint
- 01 Legal Notice · 02 Complaint before the District Commission + filled sample · 03 Complaint for an Online Purchase
- 04 Affidavit · 05 Index and List of Documents · 06 Authority Letter · 07 Condonation of Delay · 08 Interim Relief
- 09 Rejoinder · 10 Affidavit of Evidence · 11 Written Arguments · 12 Mediation Settlement Terms
- 13 Execution Application · 14 Penalty for Non-Compliance · 15 Memorandum of Appeal to the State Commission
- 16 Case Timeline and Evidence Checklist
- Kit Guide (PDF, 9 pages) and START HERE index (PDF)
- Bonus: IPC → BNS · CrPC → BNSS · Evidence Act → BSA Concordance Chart, 54 pages, 1,262 rows
- Bonus: Limitation Periods Quick Chart, 34 key limitation periods, 5 pages
- Bonus: Universal AI Prompt page
What it prevents
Filing without first putting the claim in writingA legal notice to the seller or service provider (advisable, not a statutory precondition)
Missing supporting papersAffidavit, index, list of documents and authority letter are included
Not knowing what happens after the orderExecution, penalty for non-compliance and an appeal memorandum are includedCPA, 2019
Losing track of dates and evidenceA case timeline and evidence checklist
Choose your copy
Every figure is the figure you pay — nothing is added at checkout.
Most popular
Complete kit
16 formats and a filled sample complaint, with a 9-page guide
₹699₹1,499
- 17 Word files: 16 formats + 1 filled sample complaint
- Legal notice to seller or service provider
- District Commission complaint and online-purchase complaint
- Affidavit, index, authority letter, condonation, interim relief
- Rejoinder, affidavit of evidence, written arguments, mediation terms
- Execution, penalty for non-compliance and State Commission appeal
- Case timeline and evidence checklist
- 9-page Kit Guide in filing order
- Concordance chart: IPC → BNS, CrPC → BNSS, Evidence Act → BSA (1,262 rows)
- Limitation Periods Quick Chart (34 key limitation periods)
- Free updates until 31 Dec 2027 — revised editions are added to your Library
These formats were written and compiled for education and knowledge-sharing. They show how documents of each kind are commonly structured under Indian law as on October 2026. They are not legal advice, and buying or using them does not create an advocate–client relationship with the authors or with Expert Jurist LLP. Every matter turns on its own facts, and laws, rates and court practice change. Always engage a qualified advocate to review and adapt a format before filing any case or signing or registering any document. The authors and Expert Jurist LLP accept no responsibility for use of these formats without such review.
These are launch prices, held until 31 October 2026. From the next day the standing prices apply.
Updates
Free updates until 31 Dec 2027. When an update is released, we email you a fresh download link. Your purchase is saved in your Library at societysewa.in/library, which you open any time with the email address you paid with; the emailed link also works for 12 months (up to 5 downloads). Each edition carries the date the law was checked (law as on October 2026), so you always know what it is current to. Updates are issued as the law and procedure move; they are not a promise of legal advice on your matter. A later new edition, if one is published after 31 Dec 2027, is a separate purchase.
What you are paying for — and what is free
The Consumer Protection Act, 2019 is public. What the kit gives you is the sequence and the drafting: a notice, two complaint routes, the supporting papers and every later stage to appeal, with a filled sample complaint. The formats are drafts: filing fees, pecuniary jurisdiction and e-filing requirements change, so check the current rules on the Commission's official e-filing portal before filing. These are educational and reference formats, not legal advice. Laws, rates and procedures change and depend on the facts of each matter. Have a qualified advocate review any document before you sign, execute or file it. Licence: personal and professional use by the purchaser only. You may use and adapt the formats for your own matters and your own clients. You may not resell, share, upload, distribute or publish them, or any part of them, in any form.
Do not buy this if…
- ×you want legal advice on your own facts: these are reference formats, so consult a qualified advocate
- ×you plan to resell, share, upload or redistribute the files: the licence is for the purchaser's personal and professional use only
- ×you need a signed, filing-ready document without review: every format is a draft to adapt to your facts and the current rules
- ×you want the kit to state current filing fees or pecuniary limits: they change, so check the Commission's current rules
- ×your complaint is about medical negligence: see the Medical Negligence Kit, which is built around an expert opinion on the records
About the Authors
Adv. Jyotishwar V. BhosaleAdvocate, Bombay High Court · Since 2008B.Sc., LL.B. · Advocate, Bombay High Court · Managing Partner, Expert Jurist LLP
Adv. Jyotishwar V. Bhosale has more than 18 years of practice across courts, tribunals and boardrooms. He leads Expert Jurist LLP, Advocates & Legal Consultants, Navi Mumbai — a firm built on deep legal expertise sharpened by the intelligent use of modern legal technology.
A modern, technology-led law firm. Expert Jurist LLP is a full-service firm serving companies, startups and in-house teams, homebuyers, developers and lenders, housing societies, government employees, members of the armed forces and paramilitary, and public authorities. Its practice covers corporate and commercial law, real estate and RERA, land acquisition and compensation, criminal law, service law (AFT, CAT, MAT), co-operative societies, intellectual property, compliance and POSH, and arbitration and mediation. Its public-sector work includes matters connected with major infrastructure projects — among them the Mumbai–Ahmedabad High-Speed Rail (bullet train), the Public Works Department, the Irrigation Department, MMRDA and MahaRail — as one part of a wider practice for businesses and individuals alike.
Technology at the core. The firm uses AI-assisted research and drafting in its daily practice, always under an advocate’s review, and builds its own legal-technology platforms: LSR Guru (legal scrutiny reports for banks and NBFCs), POSHGuard (POSH Act compliance), AFT Helpdesk (Armed Forces Tribunal matters), RERA Resolve (homebuyer remedies) and an intellectual-property portal.
Its purpose. To make sound legal knowledge simple, affordable and within reach of everyone — helping companies stay compliant, helping individuals find their way to justice, and sharing legal know-how widely. “Always with you on the path of Justice.” This library is part of that mission.
- Adv. Sonali BhosaleAdvocate · Partner, Expert Jurist LLP
- Adv. Tabassum ShaikhAdvocate · Senior Land Acquisition Counsel
- Adv. Akshay DundeAdvocate · Senior Litigation Counsel
Questions buyers ask
Does it cover online purchases?
Yes. There is a separate complaint format for an online purchase, plus the general District Commission complaint.
Are filing fees and pecuniary limits included?
The formats are drafts. Fees, pecuniary jurisdiction and e-filing requirements change, so check the current rules on the Commission's official e-filing portal before filing.
What is the filled sample?
A completed complaint for deficiency in service, so you can see how each section is written.
Can I edit the formats?
Yes. They are Word .docx files that open in Microsoft Word, Google Docs, LibreOffice and WPS Office. Blanks are highlighted for you to fill; delete the options that do not apply.
How do I get my files after paying?
Payment gives you a download link on the confirmation page and by email. Your files stay in your Library at societysewa.in/library, which you open any time with your email address; the emailed link also works for 12 months. The files arrive as one ZIP: unzip it and open the START HERE index first.
Is this legal advice?
No. This product is for educational and reference purposes only. Laws, rates and procedures change and depend on facts: have a qualified advocate review any document before you use, sign or file it.
Can I resell or share the files?
No. The licence is for personal and professional use by the purchaser only. You may use and adapt the files for your own matters and your own clients, but you may not resell, share, upload, distribute or publish them or any part of them.
Can I get a refund?
Digital downloads cannot be returned once delivered. If a file is damaged, will not open or does not match this description, write to us within 7 days of delivery and we will fix it or refund you.
Will I get updates?
Yes: free updates until 31 Dec 2027. When an update is released, we email you a fresh download link.
Before you use these formats
Which Commission has jurisdiction, what relief to claim and whether you are within time depend on your documents and the current rules. Take the file to a qualified advocate to check these points before you file.
Already bought it? Lost the email, or used the link up?
Open your library with the address you paid with and your copy is there permanently. Or have a fresh download link emailed instead:
Consumer Complaint KitLegal notice to appeal under the Consumer Protection Act, 2019: 16 formats and a filled sample
Sold by Expert Jurist LLP, CBD Belapur, Navi Mumbai. Educational and reference formats · Not legal advice · Licensed to the purchaser — resale/sharing prohibited · Digital downloads are non-refundable (see Refund Policy) · Terms · All publications. The law is stated as on October 2026.